For Cheney Brothers, a family-owned and operated broadline distributor headquartered in the Southeast, to continue delivering exceptional quality, service, and value to their customers required a more innovative approach to scheduling and dock management. They turned to myQ Enterprise to eliminate paper-based processes and make smarter data-informed decisions.
The problem
Increased labor costs from manual processes and lack of real-time visibility.
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Warehouses have continuous inbound and outbound activity, creating complex logistics challenges that can lead to inefficiencies and security issues.
Cheney Brothers’ process required drivers to pull up to the guard shack to check-in, then turn around and go across the street to a marshaling yard where they waited for a phone call from a receiving clerk letting them know a dock was available, then drive back to the guard shack to access the facility.
Key decision-makers at Cheney Brothers realized that cumbersome, manual processes limited throughput and would prevent them from being able to continue to grow. They knew it was time for a change.
The solution
Digitizing, automating, and optimizing operations with myQ Enterprise.
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Cheney Brothers implemented myQ Enterprise by connecting its existing loading dock equipment to the cloud, installing new access gates, and adding digital kiosks for entry and exit. One of the key benefits of this cloud-connected system is the simplification of the driver check-in process.
Instead of the previous manual check-in and dock assignment process at the guard shack, drivers can now pull into the staging lot across the street and check in by sending a text or using their phone’s web browser. When a dock is available, they receive a text with their dock assignment, allowing them to proceed to the guard shack and check in with their myQ DockPass.
This digital approach has improved staging and traffic management while increasing throughput by eliminating handwritten schedules and providing real-time visibility of dock positions. Dock assignments are now distributed based on actual availability, utilizing a machine learning algorithm along with established rules. As a result, the company can turn trucks around faster, enhancing operational efficiency and significantly improving the overall experience for drivers.
The results
From gate to dock: automation drives productivity outside of the warehouse’s four walls.
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3%
increased inbound truck throughput
1
per shift security guard at entry gate
100%
mobile check-in has enabled off-site yard parking
The only connected hardware/software dock management solution
myQ Enterprise’s comprehensive suite of features will help you modernize operations across your facility’s inbound and outbound logistics.
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Automate
Eliminate manual processes with automated workflows for access control, dock operations, safety alerts, and driver communication.
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Optimize
Leverage operational data and analytics to improve throughput, enhance safety, and continuously optimize inbound and outbound performance.
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Chamberlain Group, the parent company to LiftMaster, myQ, and Chamberlain, is a global leader in intelligent access. Our innovative products, combined with intuitive software solutions, are part of a myQ ecosystem that delivers seamless, secure access to people's homes, communities, and businesses. Read our story.
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Case study
Digitally transformed for efficiency and safety.