For Heartland produce, a family-owned produce distributor based in Kenosha, WI, delivering exceptional quality, service, and value to their customers required a more innovative approach to dock management. They turned to myQ Enterprise to eliminate paper-based processes, connect their gate, dock, and door access hardware, and make smarter data-informed decisions.
The problem
Increased labor costs from manual processes and lack of real-time visibility.
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Industrial facilities are a flurry of inbound and outbound activity, creating complex logistics challenges that can lead to inefficiencies and accidents in high-traffic areas.
Heartland Produce relied on manual scheduling and phone calls to manage their yard and dock traffic. As a result of their growth, these processes were starting to breakdown and were contributing to backups at crucial access points throughout the facility. Drivers were waiting long-times at the entry-gate to check-in and receive dock assignments, trailers were sitting at the dock waiting to be loaded resulting in increased dwell time, and Heartland was regularly asking its security and receiving crews to work overtime.
As productivity decreased and labor costs increased, key decision-makers at Heartland saw that it was time to make a change.
The solution
Digitizing, automating, and optimizing operations with myQ Enterprise.
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Heartland implemented myQ Enterprise by connecting their existing loading dock equipment to the cloud and by adding digital kiosks to the gate for their entry and exit process. They implemented a simplified digital check-in process for drivers. Now instead of looking for paperwork or calling the receiving office, drivers could check-in digitally and automatically receive their dock-assignment right at the kiosk or on their phone. No longer was a security guard required 24/7 to assist drivers with entering the facility.
Heartland’s white board of dock assignments and schedules was replaced with a real-time digital view of the facility’s dock positions that updated automatically as trailers arrived, unloaded, and departed the property. With proactive planning, Heartland could now send trucks to the optimal dock position, allowing for more efficient loading and unloading by receiving and outbound crews.
Furthermore, the 360° visibility Heartland now had of their dock activity gave them the ability to monitor truck restraint, which led to fewer unnecessary bypass interactions during loading and thus improved safety.
The results
From gate to dock: automation drives productivity outside of the warehouse’s four walls.
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100 hours
in labor saved per week
14% increase
in truck restraint use, improving safety
$450K+
total value
141% ROI
in year one
The only connected hardware/software dock management solution
myQ Enterprise’s comprehensive suite of features will help you modernize operations across your facility’s inbound and outbound logistics.
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Automate
Eliminate manual processes with automated workflows for access control, dock operations, safety alerts, and driver communication.
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Optimize
Leverage operational data and analytics to improve throughput, enhance safety, and continuously optimize inbound and outbound performance.
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Chamberlain Group, the parent company to LiftMaster, myQ, and Chamberlain, is a global leader in intelligent access. Our innovative products, combined with intuitive software solutions, are part of a myQ ecosystem that delivers seamless, secure access to people's homes, communities, and businesses. Read our story.
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Case study
Digitally transformed for efficiency and safety.